Support — RotaFlux
How to get help, report bugs or request features for RotaFlux.
Primary channel
All RotaFlux support goes through email:
Use a subject prefix that matches your request:
[Bug]to report a failure. Include what you did, what you expected, what happened, and a screenshot if you have one.[Feature]to suggest an improvement. Not all are implemented, but all are read.[Account]for access, billing or credit issues.[Priority support]if your plan includes priority support (Pro or Monthly).
Response times
| Plan | Target response |
|---|---|
| Starter | < 5 business days |
| Pro | < 2 business days |
| Monthly | < 2 business days |
Critical incidents (service down, total inability to compute) are prioritized regardless of plan.
Service status
Once RotaFlux is publicly available, we will publish a status page with uptime and planned maintenance. In the meantime, any general incident is announced via the support email.
Data and privacy
For data-related requests (access, rectification, erasure, portability, objection), write to [email protected]. See the privacy policy for more detail.